Incoming + Requested Callbacks
Future integration: identify intent, answer approved FAQs, qualify requests, create notes and escalate when necessary.
MONOPOLY BOY OS / REMOTE OPERATIONS
Client Communications
One operating view for phone, email, website inquiries and follow-up.
Unified Inbox
Future integration: classify, draft or reply within permission rules and attach the conversation to the client record.
Forms + Chat
Existing website inquiries can feed the same lead and client-routing model.
Needs Antone
Pricing exceptions, sensitive complaints, contractual commitments and other gated decisions move to owner review.